Artfully Curated Returns Policy

At Artfully Curated, we take great pride in delivering bespoke products that are carefully crafted to meet your unique preferences. Due to the personalised nature of our products, we do not accept returns or offer refunds unless the item arrives faulty or damaged.

Returns Policy: How It Works

Faulty or Damaged Items: If your product arrives faulty or damaged, please contact us within 14 days of receipt with your order number and a description of the issue. We may request photos of the damage or fault for verification.
Next Steps: Once we verify the issue, we will provide you with detailed instructions on how to return the item.
Repacking: Please repack the item securely in its original packaging to prevent further damage during return shipping.
Resolution: Upon receiving and inspecting the returned item, we will offer you a replacement or issue a full refund, including any applicable shipping costs.
Processing Time: Refunds for faulty or damaged items will be processed within 28 days of receiving the return.

Important Details:

Proof of Postage: We strongly recommend retaining proof of postage when returning an item, as we cannot process claims for lost returns without it.
Non-Refundable Shipping Costs: Shipping costs for orders delivered outside the UK are non-refundable unless the product is faulty or damaged.
No Exchanges: We do not offer exchanges; however, a replacement will be provided for items that arrive faulty or damaged.

If you need to contact us, please email us at hello@artfullycurated.co.uk. We strive to make the resolution process as smooth and efficient as possible, ensuring your experience with Artfully Curated is as exceptional as the products we create.